Report a Technical Problem

Please use the form below to report a problem using this web site. Provide as much specific detail as possible; it will help to resolve the trouble issue more quickly. If the problem you encounter produces a scripting error, please copy and paste the error message in your browser screen into the message box below. Note especially any reference to a line number in an error message.

This web site is not optimized for compatibility with older operating systems, such as Windows 98 for PC or Mac Classic 9, nor for older browsers (for more on browser compatibility please scroll to the lower part of this page).

This web site is optimized for the following browsers on PC (Windows 2000 and XP):

• Internet Explorer 6 - 7
• Mozilla Firefox 1.5 - 2
• Netscape 8

This web site is optimized for the following browsers on Mac (OSX only):

• Mozilla (Mozilla Firefox) 1.7 - 2
• Netscape 8
• Safari 1.3.2 - 2.0.4

Browser Compatibility and Your Computer Settings

This web site has not been optimized for use with browsers other than those listed at the top of this page. This web site has not been optimized for backwards compatibility with older versions of IE, Mozilla, Mozilla Firefox or Safari, in which known conflicts exist. Using non-compatible browsers or systems may prevent you from viewing or using some functional components in this web site.

MicroSoft no longer supports IE for Mac. Because Internet Explorer 5.2 on Mac platform is not standards compliant, problems in rendering the dynamic scripting, floated elements and cascading style sheets used in this web site may not correctly display page layouts and/or may impair functionality.

Known issues

This web site uses pop-up windows. If you use a pop-up blocker, it may be convenient to enable pop-ups for this web site (in the browser, usually near or below the url address box) or hold down the control key when clicking a link to launch a new browser window. If you use a tabbed browser, a page targeted to open in pop-up window may appear under a new tab in the browser instead of in a standalone pop-up window.

This web site employs javascript, Active X Controls, cascading style sheets (css) and dynamic html (dhtml). Older version browsers may not properly render pages that employ these functional components. Also, disabling javascript or cookies can reduce functionality in some browsers. Check the Internet Options settings on your browser to ensure these functions are enabled (the settings usually may be found under the "Security" tab).

Security Settings

On Internet Explorer 6 - 7 browsers, high security or privacy settings may prevent you from using some functional components in this web site. To use this web site fully, you need to reduce your privacy settings to medium or low (you can check this in the Internet Options setting on your browser). This will not harm your computer.

Other Compatibility Considerations

Conditions unique to your computer's configuration and/or settings may introduce display or performance issues, regardless of the browser version you use. For example, Norton Anti-Virus software installed on your computer may automatically disable features within your browser that this web site employs to function properly. Usually, these settings may be overridden manually and doing so will not compromise your computer's security. Javascript, Active X Controls, for example must be enabled in your browser for this web site's functional components to work properly. Also, cookies must be enabled in your browser. Go to the "advanced" > "custom and/or "security settings" tabs under Tools > options in your browser to enable these settings.

 

updated 5/26/2007